Contact us
A small editorial team, not a call centre and not a booking desk. There is no contact form and no ticket number here. Send an email and a person reads it.
Things worth writing to us about:
- A price on this site that has moved. These listings reprice with the date, the option and demand, so if a card reads $74 (current as of September 2026) and the listing says something else, we would rather hear it from you than catch it on the next monthly re-pull.
- A listing that has vanished, gone unbookable, or quietly changed what it includes. Whether a meal is in the price, which boat runs the route, and how long the crossing takes are the lines that matter most: a cruise that drops its shrimp buffet or swaps the wooden sailing ship for a different vessel has changed the thing people book it for, and that is a correction we will make the same day.
- A factual error anywhere on the site. Departure piers along Rådhusbrygge and at Tjuvholmen, the cruise season, which islands a route passes, and Ruter's public ferry alternative all come from official and primary sources rather than from the operators, and all of it can go out of date.
- An operator whose cruise is not here. If you run an Oslofjord cruise with a real, currently bookable listing, published figures and a route that holds still when it is read twice, send the link and we will read it the way we read the others. Nobody pays to be included and nobody can pay for position, so the answer depends only on whether the listing checks out.
- A question that neither the FAQ nor the guides answers.
Email info@oslofjordcruises.com
What to expect back
An honest answer, not a fast one. Corrections get priority and usually go live within a day or two of being checked, because a wrong price or a wrong pier is the kind of error that costs somebody their one afternoon on the water. General questions take longer, and some of them get answered by adding a paragraph to a guide rather than by return email, which helps the next person asking the same thing. We do not send a newsletter, we do not follow up to sell you anything, and we do not pass your address anywhere.
What we cannot help with
We cannot take a booking, hold a seat, move your date, cancel a place or issue a refund. None of those are ours to touch. Every cruise on this site is sold and run by somebody else, and the booking lives on that operator's own listing rather than on any system of ours.
So if the question is about a booking you have already made, the confirmation email you were sent is the fastest route. It carries your reference, the meeting-point instructions and a message button that reaches the people who will actually be at the pier on the day. On a same-day question that beats us every time, and if a departure is ever in doubt, it is the only channel that can do anything about it.
Two details worth checking on that confirmation before you write to anyone. The pier first: Brim Explorer departs from Rådhusbrygge near Aker Brygge, Båtservice Sightseeing from Rådhusbrygge 3, Trollcruise AS from Rådhusbrygge 4, and OsloSeaExperience's private charter from Tjuvholmen, so check which one your voucher names. Then the cancellation window: most listings here allow free cancellation up to a set number of hours before departure, and the listing's own terms are the authority on the exact figure for your booking.
Still deciding which cruise? The full comparison table narrows eleven listings down faster than we can by email, and the guides cover the season and the silent-boat-versus-sailing-ship question that sit underneath most of them.